Refund Policy

Here at Linda Staddon Hypnotherapy your time is valued and I ask that you respect the time set aside for your appointments.

BOOKING AND PAYMENT:

Appointments must be booked in advance. Payment is required at the time of booking unless otherwise agreed.

CANCELLATIONS:

If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.

Appointments cancelled with at lease 24 hours notice can be rescheduled to another available appointment or refunded in full if preferred.

LATE CANCELLATIONS:

Appointments cancelled with less that 24 hours notice may not be eligible for a refund. This is because the appointment time has been reserved specifically for you and may not be possible to offer to another client at short notice.

MISSED APPOINTMENTS:

If you do not attend your appointment and have not contacted us before hand, the full appointment fee will be payable and no refund will be issued.

EXCEPTIONAL CIRCUMSTANCES:

I understand that emergencies and unforeseen circumstances can arise. Refunds or rescheduling outside this policy may be offered at my discretion.

THERAPY SESSIONS:

Hypnotherapy is a collaborative process, and individual outcomes vary from person to person. Payment is for the professional time, expertise and service provided, and not for a guaranteed outcome. Once a therapy session has taken place, refunds are not available because the service has been delivered. This does not affect your statutory rights under UK onumer law.

COURSES AND THERAPY PACKAGES:

Where therapy packages or multi-session programmes are purchased, refunds requested at least 24 hours before the first session will normally be issued, less any non-refundable booking or administrative fees if applicable. Once sessions have been used, refunds will only apply to any unused sessions unless otherwise stated at the time of purchase. Any promotional or discounted package pricing may be recalculated if only part of the package is used.

HOW REFUNDS ARE PROCESSED:

Where a refund is agreed, it will normally be processed using the original payment method within 5 working days, although processing times may vary depending on your bank or payment provider.

CONTACT:

If you have any questions about this policy or need to cancel an appointment please contact Linda on 07902161943.

This policy is written to be fair and transparent while remaining consistent with UK consumer law.